Returns

We want you to love your books. If something isn’t right, here’s how we’ll sort it out. None of this affects your statutory rights.

Damaged or faulty books

If your book arrives damaged, or has a printing or binding fault, please contact us as soon as you can, ideally within 14 days of delivery, with:

• your order number
• which book is affected
• photos of the damage or fault, and of the packaging it arrived in

We’ll send a replacement or give you a full refund, whichever you prefer. You won’t pay anything. In most cases you won’t need to send the damaged book back; if we do ask for it, we’ll refund the return postage.

Changed your mind?

Your instant PDF reading copy. Every order includes a PDF reading copy of each book you buy, available to download as soon as you’ve paid. At checkout you’re asked to agree that, once you download the PDF, you can no longer cancel or return your books for a change of mind. This is because the PDF can’t be “returned” once you have it.

If you haven’t downloaded the PDF, the 14-day right to cancel below applies as normal, and your download link is switched off when we refund you. Damaged or faulty books are always replaced or refunded, whether or not you’ve downloaded the PDF.

If you haven’t downloaded the PDF, you can cancel your order for any reason within 14 days of the day it’s delivered. To do this:

• Tell us within 14 days of delivery through the contact page, with your order number.
• Send the book back within 14 days of telling us, unused and in the condition you received it. Return postage is paid by you; we recommend a tracked service, as the book is your responsibility until it reaches us.
• We’ll refund the price of the book and the standard delivery charge you paid within 14 days of receiving it back (or proof you’ve sent it). We may reduce the refund if the book has been handled more than you’d need to look at it in a shop.

We’ll give you the return address when you contact us.

Cancelling before dispatch

Orders are prepared quickly, so please contact us as soon as possible. If your order hasn’t been dispatched yet we’ll cancel it and refund you in full. If it’s already on its way, you can return it as above.

Refunds

Refunds go back to the card or payment method you used, through PayPal’s secure checkout. Your bank may take a few days to show it.

Merch (T-shirts, hoodies, caps, totes, mugs and the calendar)

Our merch is made to order by our print partners, Printful and Gelato, and these terms follow theirs.

• Damaged, faulty, misprinted or wrong item: please contact us within 30 days of delivery with your order number and a clear photo of the problem. We’ll send a free replacement or give you a refund. There’s no need to send the item back.
• Parcel not arrived: please let us know within 30 days of the estimated delivery date and we’ll look into it with the delivery company.
• Change of mind, wrong size or colour: because each item is printed or embroidered just for you, we can’t accept returns or exchanges for these reasons. Please check the size details on the product page before you order.
• Cancelling: merch goes into production quickly, so contact us straight away. We can only cancel an order that hasn’t started production.

None of this affects your statutory rights.